TracSys Work and Job Tracking from KA Spencer (Software)
TracSys Work Tracking - View some screens and some more detail via the links below:
TracSys Main Options Organisations Work Records
Codes Download & Purchase Reports
TracSys User Defined Codes
TracSys Work and Job Tracking
has a highly flexible system of user-defined codes Codes and Descriptions  for many areas of the system.

Codes are grouped into Domains. For example Reason Codes (representing as many reasons for your work and job calls as you can classify) are grouped together under a domain, and any number of Reasons can be created.
A full set of domains and useful codes is provided, but these can be added to at any time to suit your business requirements.
Miscellaneous Codes
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